Reference

How rani88 Handles Your Personal Information

We collect only what we need to run your account, process your bKash or Nagad transactions, and keep the platform secure.

Account Data ProtectionPayment Info HandlingYour Rights ExplainedCookie PracticesContact Paths
rani88 How rani88 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We treat your data the way we treat your funds — carefully, with clear processes and limited access. Below are the specific practices we follow across account security, cookies, retention and your rights as an account holder. Availability of services depends on local law and eligible regions.

Encryption in Transit

All data moving between your device and rani88 travels through SSL-encrypted connections. Whether you are confirming a bKash deposit or updating your profile, the information stays protected from interception during transmission.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how pages perform on mobile. You can disable non-essential cookies in your browser at any time without losing access to core account functions.

Account Security Layers

Your account is protected by your password and an OTP sent to your registered mobile number. If you log in from a new device, we send a verification code via SMS before granting access to your wallet or transaction history.

Data Retention Periods

Transaction records linked to bKash, Nagad or Rocket payments remain on file while your account is active. Once you close your account, we retain only what applicable regulation requires and remove everything else within a defined period.

Access and Correction Rights

You can request a copy of the personal data we hold by contacting support. If anything is outdated or incorrect — a changed phone number, a new email — tell us and we will update it after verifying your identity…

Deletion Requests

Want your data removed? Submit a deletion request through live chat or email. We will confirm what can be deleted immediately and explain if any records must be kept for compliance reasons. The process does not require multiple follow-ups.

PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you want to know what data we hold, request a correction, or ask for deletion, reach out through any of the channels below. Our team handles privacy queries with the same priority as account or payment issues. We aim to respond within a reasonable timeframe, and we will confirm receipt so you know your request is being processed.

Team online

Live Chat

Open the chat widget from any page on rani88. Let the agent know your query is about personal data and they will route it to the privacy team. Available around the clock for initial intake.

Email

Send your data request to our support email address listed in the site footer. Include your registered phone number or account username so we can locate your records without asking for extra details.

Account Settings

Log in to your rani88 account, head to the profile section, and update your marketing preferences or contact details directly. Changes to wallet information require identity verification through the same bKash or Nagad number on file.

Common Questions About Your Data at rani88

These are the questions our support team receives most often about personal information, data handling and account privacy. Each answer reflects our actual process — no vague language, just how things work when you hold an account with us.

We collect your name, mobile number, email address and the wallet details you use for deposits — typically your bKash or Nagad account number. We also record your device type and IP address to help secure your login sessions.

We do not sell your information. We share data only with payment processors to complete your bKash, Nagad or Rocket transactions, and with authorities if local law requires it. No marketing data goes to third parties without your consent.

Contact our support team through live chat or email and request a data summary. After verifying your identity via the mobile number on your account, we compile a report covering your profile details, transaction references and stored preferences.

Yes. Submit a deletion request through any support channel. We remove your profile, marketing preferences and session data. Some transaction records may be retained for a limited time if required by applicable regulation in your region.

We use session cookies to maintain your login state, preference cookies to remember your language and layout choices, and analytics cookies to monitor page performance on mobile. Non-essential cookies can be disabled in your browser settings.

We store the wallet account number and transaction references needed to match deposits and withdrawals to your account. We do not store your wallet PIN or app password — those stay on your device and within the bKash or Nagad system.

Only if you have opted in. You can manage your communication preferences from your account profile at any time. Turning off marketing messages does not affect transactional notifications like deposit confirmations or security alerts.

When you initiate a Rocket transfer, the transaction details are encrypted between your device and our servers. We verify the reference number against the Rocket system to confirm the payment before crediting your account wallet.

Inactive accounts retain their data until you close them or request deletion. We may send a re-engagement notice to your registered email, but we do not delete accounts or data solely because of inactivity unless required by regulation.

This policy governs data collected through the rani88 platform. Access and eligibility depend on your local law and eligible regions. If you access the site from another jurisdiction, the same data protections apply to your account information.