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How We Handle Your Data and Access

This page explains how rani88 manages your account data, what rights you hold over your information, and the conditions under which you access our platform.

Data TransparencyAccount RightsRegion-Dependent AccessPayment PrivacyCookie Clarity
rani88 How We Handle Your Data and Access
DATA AND SECURITY PRACTICE

How We Protect and Manage Your Information

We take a practical approach to security — not vague promises, but specific practices you can hold us to. Below are the six areas that define how your data moves through rani88, who sees it, how long we keep it, and what you can ask us to change or delete. Every account funded through bKash, Nagad or Rocket follows the same data framework regardless of deposit size.

Data Collection Scope We collect only what is needed to run your account: name, contact details, payment identifiers from bKash, Nagad or Rocket, and device metadata for security checks. No biometric data is gathered, and we never request your wallet PIN.
Cookie Usage Our site uses cookies to remember your login session and language preference. Analytics cookies help us understand page visits but do not track you across other websites. You can clear cookies any time through your browser settings.
Account Security Measures Each login requires your password and may trigger an OTP to your registered mobile number. Failed login attempts lock the account temporarily. If you suspect someone accessed your account, contact support immediately so we freeze activity.
Data Retention Period Transaction records and identity documents are retained for the duration required by applicable regulations in the regions we serve. Once that window closes and no dispute is pending, we delete or anonymise the data from active systems.
Who to Contact for Changes You may request a copy of your stored data, ask for corrections or request deletion through live chat or email. State your account username and specify what data you want amended. We confirm completion within a reasonable timeframe.
Third-Party Sharing Policy We share data only with payment processors handling your bKash, Nagad or Rocket transactions and with identity verification services required for withdrawal approval. No data is sold for advertising, and we do not permit partners to use it beyond the stated purpose.
CONTACT OUR TEAM

Policy Questions and How to Reach Us

If anything in our legal framework raises a question, we want you to have a clear path to reach us. Whether it concerns data access, account restrictions or payment disputes tied to your bKash, Nagad or Rocket transactions, the channels below connect you to the people who handle policy matters directly. We respond in English and keep reply times short so your concern does not sit unanswered.

Live Chat Open a chat session from the lobby or any page footer. Our support agents handle legal and policy questions in real time, and you can request a transcript of the conversation for your own records if needed.
Email Support Send your query via the email address listed in your account settings. We aim to respond within a reasonable window. Include your account username and the specific policy section you need clarification on so we route it correctly.
Account Notification Centre Policy updates, access changes and dispute outcomes appear inside your account notification feed. Check this regularly — especially after submitting a data request or raising a dispute about a Nagad or Rocket withdrawal.

Frequently Asked Questions About Our Policies

These answers cover the legal and data-related questions we hear from account holders in Bangladesh. If your question is not listed, open a live chat or send an email — the support team can clarify any clause in our terms or privacy framework.

Access depends on your local law and the eligible regions we currently serve. We do not make blanket availability claims. If your region is restricted, you will see a notice during account creation or login explaining the limitation.

We store your name, mobile number, email, payment identifiers linked to your bKash, Nagad or Rocket wallet, and device metadata used for login security. We do not collect biometric data or request your mobile wallet PIN at any stage.

Yes. Contact support via live chat or email and specify whether you want full account closure with data deletion or selective removal of certain records. We process requests after verifying your identity and confirming no pending withdrawals exist.

Cookies maintain your login session and store your language preference. Analytics cookies track page visits in aggregate but do not follow you to other websites. You can clear or block cookies in your browser at any time without affecting account status.

Only you and authorised support staff see your transaction records. Payment processors handling bKash, Nagad or Rocket transfers access the minimum data needed to complete each transaction. No third party receives your history for marketing.

We notify affected accounts through email and the in-account notification centre. You receive a window to withdraw any remaining balance via your linked bKash, Nagad or Rocket wallet before access is suspended in that region.

Open a live chat or email support with your account username, the transaction reference and the wallet you used — bKash, Nagad or Rocket. Our team investigates within a reasonable timeframe and updates you through the notification centre once resolved.

No. We do not sell, rent or trade your personal information for advertising purposes. Data sharing is limited to payment processors and identity verification services directly involved in operating your account and processing withdrawals.

Documents are retained for the period required by applicable regulations in the regions we serve. Once that obligation expires and no active dispute exists on your account, documents are deleted or fully anonymised from our active storage systems.

Contact support immediately through live chat. We freeze account activity while we investigate. Change your password and confirm that the mobile number linked to OTP verification is still under your control before requesting the account to be unlocked.